FAQ’s

How much will it cost?

We will provide you with a detailed quotation tailored to your individual needs before you commit to proceed with us.

How long will it take?

We will discuss with you at the outset the likely timescales dependant upon the individual transaction and the other properties in the chain.

What is the first step?

Contact us by email, phone, letter or fax or call in to our offices where we will advise you how to proceed.

During your transaction you will be invited to attend our offices to fully discuss all aspects of your transaction, examine the title documents and plans and we will report to you on the contents of the searches and mortgage documents as appropriate.

However if this is not possible, we can make full arrangements for required documents to be posted or emailed to you together with a full explanation of the contents of the documents you will receive.

Why does it take so long?

Often there are quite a number of parties involved in a chain. If this is the case all of these parties need to be ready at the same time, if you look at the Conveyancing Process you will see the process that must be taken by each of those parties – getting everyone ready at the same time can be a bit of a challenge!

Why do you need my identification?

In order to be able to act on your behalf, we need to comply with the law and confirm we have seen proof of your identity. This applies even if you are a magistrate or a footballer. As your estate agent and bank are required to see this information so are we – we need to see proof of your identity and of your current home address. Some of the documents you can provide us with are Passport, Utility Bill, Drivers Licence, Bank Statements.

What is the exchange of contracts?

The exchange of contracts is the point at which the buyer and seller are committed to buy and sell. A date is agreed for completion (this can be simultaneous) and you are now in a position to make plans for removals. By this time everyone in the chain must be happy with the completion date.

What is completion?

This is the day that you must vacate the property you are selling and can take possession of the property you are buying. Completion is not given until the sellers solicitors have received the monies from the buyers solicitors – if there is a long chain it could be 3.00 pm or 4.00 pm before the last property in the chain completes.

When can I have my keys?

On completion your agent will be able to provide you with your keys once the solicitors have confirmed they have received your money.

What hours are you open?

Our offices are open on Monday to Friday from 9.00am to 5.15pm except Bank Holidays and between Christmas and New Year. On a Wednesday we offer a late night until 8.00pm.

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