TTPL  |  Title Transfer Property Lawyers
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TTPL  |  Title Transfer Property Lawyers
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FAQ’s

How much will it cost?

We will provide you with a detailed quotation tailored to your individual needs before you commit to proceed with us.

How long will it take?

We will discuss with you at the outset the likely timescales dependant upon the individual transaction and the other properties in the chain.

The government guideline for this is 2-3 see here: www.gov.uk/buy-sell-your-home

What is the first step?

Contact us by email, phone, letter or fax or call in to our offices where we will advise you how to proceed.

During your transaction you will be invited to attend our offices to fully discuss all aspects of your transaction, examine the title documents and plans and we will report to you on the contents of the searches and mortgage documents as appropriate.

However if this is not possible, we can make full arrangements for required documents to be posted or emailed to you together with a full explanation of the contents of the documents you will receive.

Why does it take so long?

Often there are quite a number of parties involved in a chain. If this is the case all of these parties need to be ready at the same time, if you look at the Conveyancing Process you will see the process that must be taken by each of those parties – getting everyone ready at the same time can be a bit of a challenge!

Why do you need my identification?

In order to be able to act on your behalf, we need to comply with the law and confirm we have seen proof of your identity. This applies even if you are a magistrate or a footballer. As your estate agent and bank are required to see this information so are we – we need to see proof of your identity and of your current home address. Some of the documents you can provide us with are Passport, Utility Bill, Drivers Licence, Bank Statements.

What is the exchange of contracts?

The exchange of contracts is the point at which the buyer and seller are committed to buy and sell. A date is agreed for completion (this can be simultaneous) and you are now in a position to make plans for removals. By this time everyone in the chain must be happy with the completion date.

What is completion?

This is the day that you must vacate the property you are selling and can take possession of the property you are buying. Completion is not given until the sellers solicitors have received the monies from the buyers solicitors – if there is a long chain it could be 3.00 pm or 4.00 pm before the last property in the chain completes.

When can I have my keys?

On completion your agent will be able to provide you with your keys once the solicitors have confirmed they have received your money.

What hours are you open?

Our offices are open on Monday to Friday from 9.00am to 5.00pm except Bank Holidays and between Christmas and New Year.

• Sale, Purchase & Remortgage
• Commercial.
• Competitive Legal Fees
• Friendly Customer Service

Complaints and Redress

One of the advantages to you of using a Licensed Conveyancer is that you can be confident that your interests will be protected by the professionís strict regulation, insurance and compensation arrangements. The effect of this is that if you should make a valid claim against us for loss arising out of work for which we are legally responsible, and we are unable to meet our liability in full, you may be entitled to claim from the Compensation Fund administered by the Council for Licensed Conveyancers from which details can be obtained.

If you feel at any time that the level of service from our practice has fallen below expectations, please provide full details in the first instance in writing to Miss Katie Wood at our office address. If you are not satisfied with the outcome of the investigation you may have the matter reviewed by the Practice Principal Mr Montgomery. In the event the final review fails to provide a satisfactory response you may refer to The Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ. The Legal Ombudsman is an independent organisation with official powers to resolve complaints about legal practices. You can refer your complaint up to 6 months after you have received a final written response to your complaint. You can also use the ombudsman service if we have not resolved your complaint within 8 weeks of us receiving it. A complaint can be referred to the Legal Ombudsman up to six years from the date of the act or omission or up to 3 years after discovering a problem. The ombudsman deals with the service related complaints. Any conduct related complains will be referred to the council for licenced conveyancers.

We confirm the legal ombudsman website www.legalombudsman.org.uk